It is of course annoying if you have a complaint about our products and/or services. We would like to help you further and offer a desired solution. You can email to:


Our employees of the Complaints Department will review the complaint and try to resolve the complaint to everyone's satisfaction. After receipt of your complaint you will receive a confirmation from us. We will answer your complaint within 14 days of receipt, if it needs more time, we will inform you.

The European Commission provides an online dispute resolution platform for consumers that you can find We voluntarily participate in a dispute resolution procedure.


What's this? Check "Remember Me" to access your shopping cart on this computer even if you are not signed in.